To provide a back office administration service using CRM(Customer relationship management) system for customer records,
answering queries by email and telephone. Assisting with accommodation bookings and checking and activating housing applications on our CRM (Abritas).
Competent ICT skills required.
Background to department:-
Working within the HomeChoice & Housing Advice whose two main responsibilities are to ensure that an
effective homelessness and housing advice service is delivered on behalf of the Council
and to maintain the HomeChoice Register whilst delivering HomeChoice North Somerset,
the Councilís Choice Based Lettings Scheme.
Prevention of homelessness, the provision of appropriate support for vulnerable clients and
working closely with private sector colleagues and landlords are also key service areas.
Strategic planning, service development and partnership working with other housing providers,
both public and private, is addressing the need to ensure that there is an adequate supply of
affordable housing within the North Somerset area.
Duties to include but not limited to:-
Provide information to members of the public and colleagues on a range of subjects within a
specific area of work to encourage and help access to and understanding of amenities, services or information.
To maintain records of applications, stock or materials and information available to the public
and administer processes to ensure it is accessible within a fair and equitable system.
To promote the services available to the community or individuals, to engage them in make
greater use of the facilities, materials or services provided.
Assist in preparing reports / written findings for further action by others.
Assist in the preparation of small schemes or projects and contribute to evaluating or
monitoring their impact on enhancing the services available to the community.
Knowledge, skills & experience
NVQ level 2 in literacy and numeracy
NVQ level 2 or 3 units of qualification or equivalent practical work experience to achieve the
qualification in technical skills relating to the service area.
Hold a qualification for service delivery where appropriate.
Practical work experience to give a thorough understanding of the processes and practices
required to ensure safe systems of work.
Awareness and general understanding of the service area protocols, regulations and relevant legislation
Ability to work and engage with the general public