Vacancy Bulletin
REFNO 15967

Please ensure your CV reflects this description.

To provide a back office administration service using CRM(Customer relationship management) system for customer records, answering queries by email and telephone. Assisting with accommodation bookings and checking and activating housing applications on our CRM (Abritas). Competent ICT skills required. Background to department:- Working within the HomeChoice & Housing Advice whose two main responsibilities are to ensure that an effective homelessness and housing advice service is delivered on behalf of the Council and to maintain the HomeChoice Register whilst delivering HomeChoice North Somerset, the Councilís Choice Based Lettings Scheme. Prevention of homelessness, the provision of appropriate support for vulnerable clients and working closely with private sector colleagues and landlords are also key service areas. Strategic planning, service development and partnership working with other housing providers, both public and private, is addressing the need to ensure that there is an adequate supply of affordable housing within the North Somerset area. Duties to include but not limited to:- Provide information to members of the public and colleagues on a range of subjects within a specific area of work to encourage and help access to and understanding of amenities, services or information. To maintain records of applications, stock or materials and information available to the public and administer processes to ensure it is accessible within a fair and equitable system. To promote the services available to the community or individuals, to engage them in make greater use of the facilities, materials or services provided. Assist in preparing reports / written findings for further action by others. Assist in the preparation of small schemes or projects and contribute to evaluating or monitoring their impact on enhancing the services available to the community. Knowledge, skills & experience NVQ level 2 in literacy and numeracy NVQ level 2 or 3 units of qualification or equivalent practical work experience to achieve the qualification in technical skills relating to the service area. Hold a qualification for service delivery where appropriate. Practical work experience to give a thorough understanding of the processes and practices required to ensure safe systems of work. Awareness and general understanding of the service area protocols, regulations and relevant legislation Ability to work and engage with the general public


Anyone whose CV reflects the experience outlined in the above vacancy

and is available should contact this office as soon as possible quoting the above reference number.


Any queries? Call RSD on 01792 585859 or 01270 215910

or email:-

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RSD is committed to equal opportunities and applications are welcomed from anyone irrespective of colour, ethnic origin, sex, marital status or disability.